Fine Art Printing FAQs

We can print any size up to 44″ (1118mm) wide by virtually unlimited length. We offer a huge range of standard sizes, and can print custom sizes to any requirements.

To ensure the best possible prints from your digital files, please upload files with the following specifications. If you are unsure or need any assistance, get in touch and we’ll be delighted to help!

Formats

We accept Photoshop (PSD), JPEG and TIFF files for printing.

Colour Space

All files must be RGB (no CMYK) and we recommend using either Adobe RGB (1998), ProPhoto RGB or sRGB colour profiles.

Resolution

Your files should ideally be at least 300dpi and must be correctly sized for the size of print that you order. Files at incorrect dimensions or aspect ratio may be cropped or distorted.

Borders

We add an approximately 4mm handling border to all finished prints unless otherwise specified. This allows for safe handling and easy framing of your prints. If you require a larger area, this must be included in your file, and a final print size that accommodates the border must be ordered.

Most orders for fine art prints have a turnaround time of 5 business days, however larger or custom orders may take longer and will be confirmed upon receipt.  Fine art cards and stretched canvases have a turnaround time of 10 business days. If you need something in a rush, let us know and we will do our best to accommodate you.

We have a fully colour-managed workflow. For soft proofing, we offer custom ICC profiles for every paper we offer and these are available on request for soft-proofing your artwork before printing. We recommend proper monitor calibration and soft-proofing to our custom profiles to ensure the highest possible colour accuracy for your prints.

We use very best museum archival grade papers and canvas, from trusted paper manufacturers including Hahnemühle and Ilford. If you’re not sure where to start, we offer a sample pack of our most popular papers.

We accept all major credit cards (Visa, MasterCard and American Express) with no surcharge. We also accept PayPal, direct deposit, cheque, money order as well as net terms for business, educational and government customers. Instructions for each payment method are shown during checkout.

If you are collecting your prints in person, you are also welcome to pay cash.

Yes, we accept purchase orders from business, educational and government purchases. Please send your purchase order to [email protected].

We offer free shipping on all orders over $200.00 within Australia.

If your order is under $200.00, we charge a flat rate of $9.95 for Parcel Post shipping Australia-wide regardless of the number of prints.  We also offer express shipping for $14.95 flat rate, as well as international shipping which can be calculated by adding prints to your shopping cart for an instant quote.

We ship Australia-wide using Australia Post and offer both Parcel Post and Express Post options. Parcel Post shipping is free on all online orders over $200.00. By arrangement, we can also dispatch prints via your chosen courier, as well as internationally.

Prints that are A3-sized or smaller ship in a rigid bend-proof flat mailer, and prints larger than A3 are shipped rolled in mailing tubes.  All our prints are guaranteed to arrive in perfect condition or we’ll replace it free of charge.

Yes, customers local to the Blue Mountains, NSW are welcome to pick up their order.  Just select ‘Local Pickup’ as your shipping option and we’ll contact you with pickup instructions.

Yes, we offer international shipping via Australia Post. Shipping to almost anywhere in the world can be calculated by adding prints to your shopping cart and selecting the destination country.

All orders are shipped via Australia Post and you will receive an email with tracking information once your order has been dispatched.

We recommend the following precautions when handling fine art prints:

• Keep handling to a minimum.
• Where possible, use cotton gloves to avoid the absorption of oils and/or marks from your fingers.
• To avoid damaging the printed surface, do not place the printed side face down on any surface or object.
• Do not expose your print to extreme temperatures or humidity.

To ensure your print arrives in perfect condition, we ship all prints larger than A3 rolled in a tube. If you are having your print professionally framed, you do not need to do anything – delivering the print in the original packaging is the safest method.

If you need to flatten a curled print yourself, follow these instructions:

• Prepare a flat, smooth, hard work surface free of all debris, grit and dust.
• Wash and dry your hands thoroughly. We strongly recommend the use of cotton gloves if available.
• Startingat the edge closest to you, and keeping the tissue paper used during shipping in place, roll the print in the opposite direction to the curl. Be careful not to roll it too tightly or you may damage the print.
• Place the rolled print back into the shipping tube.
• Allow the print to sit. The amount of time required will generally be one to five hours, depending on ambient temperature and humidity.
• Remove the print and unroll it image side up onto a flat surface.
• With the tissue paper covering the printed image, place a few smooth, flat, heavy objects on the ends of the print. Let the print sit for another few hours.
• Remove the heavy objects. If your print is still is not flat, let it sit with the heavy objects holding it down for another couple of hours.

• The use of quality archival materials for mats, backings, spacers, as well as UV protectd glass, will improve the long term archival properties of the print.
• Do not spray mount or use tape to adhere the print to a mounting board – the adhesive can cause damage to the paper

Long term storage of unframed prints should be controlled for both humidity and temperature. Ideal conditions are 15-30 degrees and 30-55% relative humidity.